Refund policy

Thank you for purchasing from Health Trends USA.

We take care to ensure you have a smooth and satisfying shopping experience. Our return policy is designed to provide you with peace of mind when you purchase our products. Sometimes, the product does not meet your expectations; you can easily return it. 

Before deciding to return the products, take a moment to familiarize yourself with our following guidelines regarding returns, exchanges, and refunds.

Eligibility for Returns

If you are not 100% satisfied with your products and want to return them, we accept returns that meet the following criteria.

  • Time frame: Products can be returned within 30 days of the date of purchase. Returns after this period will not be accepted.
  • Condition of the product: The returning items must be unused and in their original condition, and all original packing, labels, and tags must be included. Items that are worn, washed, and damaged are not acceptable.
  • Proof of purchase: We accept the products with proper proof of purchase, such as an order confirmation email or receipt.

Non-Returnable Items

We do not accept the return of certain products. These may:

  • Items with broken seals or packaging
  • Sale or clearance items
  • Customized or personalized products that we made to order
  • Personal care goods (such as beauty products)

How to Initiate a Return

To request a return, please email sales@healthtrendsusa.com with your order number, product name, and reason for the return. Our customer service team will review your request and provide return instructions and authorization.

Return Mailing Address

Health Trends USA
704 S. State Road 135, Suite D-216
Greenwood, IN 46143

Please include your order number with your return and contact us before mailing your package.

Customers are responsible for return shipping costs when returning an item for personal reasons. If an item arrives damaged, defective, or incorrect due to our error, Health Trends USA will cover the reasonable return shipping costs.

We recommend using a trackable shipping service for returns. Once your return is received, we will inspect the product to verify that it meets our return policy conditions. Approved returns will be refunded or exchanged according to this policy.

Refunds and Exchanges

Customers may request a refund or exchange for eligible returns in accordance with our return policy. Once an approved return has been received and inspected, refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account.

Exchanges are subject to product availability. Please contact us before returning an item so we can confirm whether an exchange is possible.

 Damaged or Defective Items

We take great care in packaging our products to ensure they arrive in perfect condition. If your product is defective, please notify us within 7 days of receiving your order. To make a claim, you will provide photos of the damaged products and their packaging. Once we verify the damage, we will send you a replacement item at no extra cost.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has shipped, the order will not be able to be canceled. 

How Long Does the Return Process Take?

The return process may take up to 7-10 business days from the time we receive your returned item. During peak times of sales or holidays, this time frame may extend slightly. We will keep you updated on the status of your return.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect due to our error. Original shipping charges, if any, are non-refundable. We recommend using a trackable shipping service, as Health Trends USA cannot be responsible for return packages lost in transit.

Customer Service

If you have questions about an order, return, or refund, please contact Health Trends USA at sales@healthtrendsusa.com. We're happy to assist you and will respond as promptly as possible.

At Health Trends USA, customer satisfaction is our top priority. We understand that sometimes things don't go as planned, and we want to make sure you are completely happy with your purchase. If you need assistance or have a question about our return policy, don't hesitate to reach out to our support team. Our team cooperates with you and provides quality products and excellent service.